Customer Service Survey

Please fill out the form below to let us know how your moving experience was. Please Contact Us.

About You
 
First Name
Last Name
How Did You Find Us?







Why Did You Choose VIP Moving Service? Select all that apply.  Services Available
 Availability of Dates
 Previous Experience with VIP
 Reputation of Company
 Price
 Other
Sales & Consultation

The person who visited with you in your home or arranged your move over the telephone.
 1. Arrived on time?  

        

 2. Explained moving services available? 

        

 3. Explained moving charges? 

        

 4. Treated you as a customer? 

        

Move Coordinator

The person in our office who managed the details of your move.
 1. Ability of move coordinator? 

        

 2. Answered your questions thoroughly? 

        

 3. Treated you as a valued customer? 

        

 4. Notified you 24 hours in advance to confirm loading time? 

        

 Packing Crew  
 1. Arrived on Time? 

        

 2. Appearance of the Packing Crew? 

        

 3. Packed your belongings with care? 

        

 4. Treated you as a valued customer? 

        

 5. Were you given adequate time to review the paperwork before signing? 

        

Moving Crew
 1. Arrived on Time? 

        

 2. Protected your residences? 

        

 3. Handled your belongings with care? 

        

 4. Placed your furniture and boxes in the right rooms? 

        

 5. Treated you as a valued customer? 

        

Would You Recommend Us?






 
Is there someone specifically whom you think should be recognized for their performance?
If so, please indicate their name and position (as best as you can recall) and what did they
do to deserve special recognition.
How could we improve upon the service you received during your recent move?
Your feedback is appreciated. Thank you for your time.


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